Wow, NIssan USA called me back today re: brakes [Archive] - Nissan Armada Forum: Armada & Infiniti QX56 Forums

: Wow, NIssan USA called me back today re: brakes


Heat03
07-13-2005, 06:37 PM
I was in shock. I called them to open a file 1 day ago.
They called me today to explain that they have already contacted my dealer and made sure I was on the "list" for the new rotors and that it shouldn't be tooo much longer.

Nice!

GTArmada
07-13-2005, 07:59 PM
Got the # ?, what did u told the customer service?

GT

Heat03
07-14-2005, 09:56 AM
I'll go back and look for the number, I believe it was on the first couple of pages of the owners manual.

The only reason I called, was just so they have it on file that I needed brake fix at 2700 miles and that I was pissed. I also noted to them all of the other problems I had too.

The did tell me that they contacted my dealer directly, and assured me that I was a priority on the list to receive the new parts. I did confirm that with my dealer yesterday.. I don't know if it really makes any difference, but they were very nice and very responsive and it can't hurt to have the situation on file with Nissan USA.

:)

baseballfanz
07-18-2005, 02:23 PM
They call me back after one day also to followed up on my complaint, but as of today still have not resolved my problem. They tell me to work w/ my dealer, my dealer say they are waiting on parts from Nissan. :mad:

Heat03
07-18-2005, 04:18 PM
yea, I guess we're kind of caught in this loop, lol.

They told me they are producing lots more of these "new" parts and they should be available soon... What else can they say, I guess.

Not a big deal, they do take immediate care if it is shaking anyways.

Copernic
07-18-2005, 06:38 PM
I called 1 800 nissan 1 and yes they are aware of the problem and are extending the brake judder warranty until 2008. The also ordered new brake kits.

ockevin
07-19-2005, 01:42 AM
THey have the parts out here in Southern CAli, I got it done without even asking for it. The dealer did it as a precaution.

Good Luck,

Kevin

Heat03
07-19-2005, 01:43 PM
you're lucky I guess, there are too many people in florida and they are short of these parts lol....

I hope they come soon.