Maybe you should mention there name and location in this post and let them know you are telling everyone that is on this forum and visitors that visit to find info before buying one to stay away from their dealership.
M4ck
M4ck
Nissan service is a joke.
Okay I go in today for my 6th visit (probably more but that's all the tickets I could find) for a list of 15 fixes. Three of the fixes have been on the list everytime. A couple were carry overs from last time when they asked me to reschedule as they didn't have time to fix everything....actually they didn't fix anything but put in a new overhead console.
I took my wife in to sit in the passenger seat to prove to them (as they cofirmed with their light weight employee the first visit) that the passenger airbag light doesn't go off. They had her sit in another one in the shop and presto went off. Went back to mine she sat in it and nothing, until she bounced up down on the seat. Thought that was the end of it and they were going to fix it. While we were in the other Armada I point out how the drain assembly in its sunroof is solid and how for 6 visits I told them mine didn't seem right and was causing some of the roof noises as it bounces up and down.
They call back at 6:30 and say "we talked to Nissan and they want my wife to sit in 3 other armadas and if they ALL perform different than mine then they will fix it"? WTF why is it that just one is not sufficient to prove that mine is not working correctly. Why does my wife have to be 140lbs to warrant saving her life....We'll go their route tomorrow and if it doesn't go my way I will be calling one of the local TV stations to see if they are interested in doing a story.
Okay for the rest of the story, they are ordering a new drain assembly and shade rail....why did it take 6 visits for them to figure this out and I had to physically show them in side by side armadas that mine was not right? They will have to take down the headliner again...perhaps they will finish the roof TSB they only partially did previously.
Last time they put in the new overhead console and the rear controls are falling out....need to order a new one...lets me guess another 4 month wait
When they replaced the radio they chipped (not scratched) the benzel. I pointed this out last visit, but now they have to order a part....couldn't that of been done last visit?
Refused again to do the DVD shaking monitor fix, I can understand as I don't have the factory system. BUT get this they tell me $1200 for the bracket and labor if I want to do it outside of warranty......holy sh?> There is no way the part is worth more than $40 and the TSB says the labor is only 0.3hours.
This is a soooooooo frustrating! I had a first year Xterra not one warranty visit or rattle, it cost $22k I spent twice as much on the Armada and nothing but rattles and the service department run around! If I'd a bought a suburban at least I'd of known what I was getting.
Sorry for the rant.
oh while rotating the tires they tell me the brakes were bad and are putting on new pads, turning the rotors and something with the calipers. Probably wouldn't of noticed them if I hadn't asked for them to check them.
I took my wife in to sit in the passenger seat to prove to them (as they cofirmed with their light weight employee the first visit) that the passenger airbag light doesn't go off. They had her sit in another one in the shop and presto went off. Went back to mine she sat in it and nothing, until she bounced up down on the seat. Thought that was the end of it and they were going to fix it. While we were in the other Armada I point out how the drain assembly in its sunroof is solid and how for 6 visits I told them mine didn't seem right and was causing some of the roof noises as it bounces up and down.
They call back at 6:30 and say "we talked to Nissan and they want my wife to sit in 3 other armadas and if they ALL perform different than mine then they will fix it"? WTF why is it that just one is not sufficient to prove that mine is not working correctly. Why does my wife have to be 140lbs to warrant saving her life....We'll go their route tomorrow and if it doesn't go my way I will be calling one of the local TV stations to see if they are interested in doing a story.
Okay for the rest of the story, they are ordering a new drain assembly and shade rail....why did it take 6 visits for them to figure this out and I had to physically show them in side by side armadas that mine was not right? They will have to take down the headliner again...perhaps they will finish the roof TSB they only partially did previously.
Last time they put in the new overhead console and the rear controls are falling out....need to order a new one...lets me guess another 4 month wait
When they replaced the radio they chipped (not scratched) the benzel. I pointed this out last visit, but now they have to order a part....couldn't that of been done last visit?
Refused again to do the DVD shaking monitor fix, I can understand as I don't have the factory system. BUT get this they tell me $1200 for the bracket and labor if I want to do it outside of warranty......holy sh?> There is no way the part is worth more than $40 and the TSB says the labor is only 0.3hours.
This is a soooooooo frustrating! I had a first year Xterra not one warranty visit or rattle, it cost $22k I spent twice as much on the Armada and nothing but rattles and the service department run around! If I'd a bought a suburban at least I'd of known what I was getting.
Sorry for the rant.
oh while rotating the tires they tell me the brakes were bad and are putting on new pads, turning the rotors and something with the calipers. Probably wouldn't of noticed them if I hadn't asked for them to check them.
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Well we went back in so my Wife could sit in 3 more Armadas and two worked flawlessly one took a little shifting in the seat to go off. Since the one took a little fidigeting they are calling it in to see what Nissan wants to do. I called 1800nissan1 and complained about this and told them if it's not fixed I will be calling the local media to see if they would like to do a story on a possible safety issue with the Armada's passenger airbag. They said they would definately be following up and I should here from someone within a day or two.....we'll see I guess.
I went into the service manager and bitched about how many times I've been in and the same issues are still present and I had to hold their hands and physically point out in a side by side comparison that parts were not correct. He appologized and didn't realize I was still having issue and he would take a direct interest in the remainder of my case.
I told the service writer to give me a written estimate with part numbers for the overhead console bracket...after about 5 calls he couldn't find anyone who knew where the quote came from . I ask him if they have a book on the TSB's. We go back to the computer....after I show him where in their system the tsb is he prints it off and goes to get me a quote. It went from $1200 to $100 plus 3 hours labor. The SM says he'll put in the part if I buy it. Figure if the $100 helps solve the attic noises I'll gladly pay the $100....hopefully they finally complete everything I've been asking be fixed since April and I can fully enjoy my ride.
I called 1800nissan1 and complained about this and told them if it's not fixed I will be calling the local media to see if they would like to do a story on a possible safety issue with the Armada's passenger airbag. They said they would definately be following up and I should here from someone within a day or two.....we'll see I guess.I went into the service manager and bitched about how many times I've been in and the same issues are still present and I had to hold their hands and physically point out in a side by side comparison that parts were not correct. He appologized and didn't realize I was still having issue and he would take a direct interest in the remainder of my case.
I told the service writer to give me a written estimate with part numbers for the overhead console bracket...after about 5 calls he couldn't find anyone who knew where the quote came from
. I ask him if they have a book on the TSB's. We go back to the computer....after I show him where in their system the tsb is he prints it off and goes to get me a quote. It went from $1200 to $100 plus 3 hours labor. The SM says he'll put in the part if I buy it. Figure if the $100 helps solve the attic noises I'll gladly pay the $100....hopefully they finally complete everything I've been asking be fixed since April and I can fully enjoy my ride.
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