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I just wanted to let all of you Northern Californians know about my dealings with the "People's Folsom Lake Nissan" dealership Service Dept. located in Folsom, CA.
So far I've been treated far better by People's Folsom Lake Nissan than Shingle Springs Nissan treated me. The Service Writer, Chad, at People's is willing to talk about Armada/Titan service issues ie.squeaks, rattles, brakes ect. He didn't give me the standard line "I've never heard of that" and look at me like I was a crazy customer.
I took my Armada in for it's second Brake fix with a little over 5k on the odometer. I also asked him to look at the driver's seat cushion on the left side. (Some of you might remember a previous post of mine regarding my Armada's driver seat cushion and the treatment I received from Shingle Springs Nissan and Nissan Corporate.)
People's fixed the brakes the same day I took it in. None of this diagnosis the first day and wait for parts crap like my prior brake service. They also agreed the driver's seat cushion was defective on the left side and ordered a replacement. No problems. They had it done in a couple of hours and even asked me if I would like it washed. Needless to say, this was a much more positive expierence. One more thing... People's waiting area is much more customer and kid friendly than Shingle Springs Nissan. That means something to me since my 4 yr. old is usually riding shotgun with me.
On my final invoice the People's Service Tech (real nice guy) had written that he had found "old style hardware" on the brakes. The part numbers he replaced are exactly what Shingle Springs Nissan had listed on their invoice as replaced. I don't know which dealership is pulling a fast one with Nissan, but somebody is. I really don't care as long as my brakes are fixed.
People's Service Writer told me Nissan is supposed to have a better brake fix out soon. He didn't seem to positive about it though. He also said he hadn't had any front door squeekers, but they have had several dash squeekers. They just used felt tape over the styrafoam stringer blocks under the dash to quiet it down.
I still haven't heard anything from Nissan or Shingle Springs Nissan regarding the Customer Survey I sent in. I slammed Shingle Springs for all of the damage they did to my vehicle. I thought I'd at least get a phone call. Oh well, it just confirms my feelings for Nissan's customer service.
So far I've been treated far better by People's Folsom Lake Nissan than Shingle Springs Nissan treated me. The Service Writer, Chad, at People's is willing to talk about Armada/Titan service issues ie.squeaks, rattles, brakes ect. He didn't give me the standard line "I've never heard of that" and look at me like I was a crazy customer.
I took my Armada in for it's second Brake fix with a little over 5k on the odometer. I also asked him to look at the driver's seat cushion on the left side. (Some of you might remember a previous post of mine regarding my Armada's driver seat cushion and the treatment I received from Shingle Springs Nissan and Nissan Corporate.)
People's fixed the brakes the same day I took it in. None of this diagnosis the first day and wait for parts crap like my prior brake service. They also agreed the driver's seat cushion was defective on the left side and ordered a replacement. No problems. They had it done in a couple of hours and even asked me if I would like it washed. Needless to say, this was a much more positive expierence. One more thing... People's waiting area is much more customer and kid friendly than Shingle Springs Nissan. That means something to me since my 4 yr. old is usually riding shotgun with me.
On my final invoice the People's Service Tech (real nice guy) had written that he had found "old style hardware" on the brakes. The part numbers he replaced are exactly what Shingle Springs Nissan had listed on their invoice as replaced. I don't know which dealership is pulling a fast one with Nissan, but somebody is. I really don't care as long as my brakes are fixed.
People's Service Writer told me Nissan is supposed to have a better brake fix out soon. He didn't seem to positive about it though. He also said he hadn't had any front door squeekers, but they have had several dash squeekers. They just used felt tape over the styrafoam stringer blocks under the dash to quiet it down.
I still haven't heard anything from Nissan or Shingle Springs Nissan regarding the Customer Survey I sent in. I slammed Shingle Springs for all of the damage they did to my vehicle. I thought I'd at least get a phone call. Oh well, it just confirms my feelings for Nissan's customer service.
