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Discussion Starter #1 (Edited)
I just wanted to let all of you Northern Californians know about my dealings with the "People's Folsom Lake Nissan" dealership Service Dept. located in Folsom, CA.

So far I've been treated far better by People's Folsom Lake Nissan than Shingle Springs Nissan treated me. The Service Writer, Chad, at People's is willing to talk about Armada/Titan service issues ie.squeaks, rattles, brakes ect. He didn't give me the standard line "I've never heard of that" and look at me like I was a crazy customer.

I took my Armada in for it's second Brake fix with a little over 5k on the odometer. I also asked him to look at the driver's seat cushion on the left side. (Some of you might remember a previous post of mine regarding my Armada's driver seat cushion and the treatment I received from Shingle Springs Nissan and Nissan Corporate.)

People's fixed the brakes the same day I took it in. None of this diagnosis the first day and wait for parts crap like my prior brake service. They also agreed the driver's seat cushion was defective on the left side and ordered a replacement. No problems. They had it done in a couple of hours and even asked me if I would like it washed. Needless to say, this was a much more positive expierence. One more thing... People's waiting area is much more customer and kid friendly than Shingle Springs Nissan. That means something to me since my 4 yr. old is usually riding shotgun with me.

On my final invoice the People's Service Tech (real nice guy) had written that he had found "old style hardware" on the brakes. The part numbers he replaced are exactly what Shingle Springs Nissan had listed on their invoice as replaced. I don't know which dealership is pulling a fast one with Nissan, but somebody is. I really don't care as long as my brakes are fixed.

People's Service Writer told me Nissan is supposed to have a better brake fix out soon. He didn't seem to positive about it though. He also said he hadn't had any front door squeekers, but they have had several dash squeekers. They just used felt tape over the styrafoam stringer blocks under the dash to quiet it down.

I still haven't heard anything from Nissan or Shingle Springs Nissan regarding the Customer Survey I sent in. I slammed Shingle Springs for all of the damage they did to my vehicle. I thought I'd at least get a phone call. Oh well, it just confirms my feelings for Nissan's customer service.
 

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Sweet, I only have dealt with folsom, they have been fine so far.
 

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Chad's a cool guy. I took my mada in the other day cause my passanger side window got stuck a few weeks back. When I rolled it up there where 4 horizontal (what I thought where streaks) scratches in the glass. After the techs looked at it. Chad had told me they couldn't figure out what casued it. He said they would go ahead and replace it once the new window they ordered came in. Also they replaced the little cap that goes on the back windshield wiper to cover the nut and bolt. Apparently it had fallen off. The best thing about it was when I singed the release form/paper work and the total said $0.00. I personaly like chad. He is a good guy and is up front about a lot of the issues that where going on in the 04 models. And I must say the waiting area is plush. Nice flat screen LCD for the customers and a nice playing area for the kids. They were just adding that to the dealership when I purchased my truck. Good to see you were able to have a pleasant experience as well
 

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Discussion Starter #5
the1_thedave said:
Who was your service tech?
I don't know his name, but he's listed as "TECH:367" on the invoice.
 
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