Nissan Armada & Infiniti QX56 Forums banner

21 - 30 of 30 Posts

·
Registered
Joined
·
3 Posts
Has anyone else with a 2011 QX 56 with the white paint issue been denied from Infiniti ?
I was denied, they told me the warranty expired on 2017 and the extended warranty expired on August 2019, even I received the legal notice last month, this doesn't make sense.
 

·
Registered
Joined
·
5 Posts
Yes it’s totally ridiculous. The lawsuit took too long to settle so the added extended warranty was already expired before the final decision. The 2 people that started the original lawsuit both have white 2011’s. I spoke to one of the class action attorneys about a month ago but he hasn’t contacted me since. I’m actually going to contact the clerk of the court, but figured I’d wait till the virus pandemic is over first
Bill
 

·
Registered
Joined
·
3 Posts
Yes it’s totally ridiculous. The lawsuit took too long to settle so the added extended warranty was already expired before the final decision. The 2 people that started the original lawsuit both have white 2011’s. I spoke to one of the class action attorneys about a month ago but he hasn’t contacted me since. I’m actually going to contact the clerk of the court, but figured I’d wait till the virus pandemic is over first
Bill
Please let us know if you get any information, they just don't want to pay and are using the excuse of the warranty, Thank you
Paola
 

·
Registered
Joined
·
2 Posts
Anyone have any updates or luck getting any more information? Dealership and consumer affairs are not very helpful. Anyone actually received their repaint after this settlement was approved? Anyone tried to submit a reimbursement claim for a repaint paid out of pocket before the settlement was approved?
 

·
Registered
Joined
·
1 Posts
I have a white 2011 Infinity QX56. The paint is peeling off in SHEETS! Been to the dealer, no help. Applied to be a part of class action lawsuit and was informed that even though my vehicle was part of the class action suit, they settled and will only pay for repairs of Vehicles from 2012 on. So even though they acknowledged there was a problem with the paint, they are not going to stand behind their product for any vehicles that are 2011. So now we are stuck with a car that looks like it belongs in a junkyard! Oh, and we have had to replace BOTH fuel pumps! We have more money in this car than it is worth! And now we would need to pay to repaint it just to be able to sell it! Biggest mistake!
 

·
Registered
Joined
·
3 Posts
No Luck! I been trying for months and by the time the lawsuit was approved to pay the painting the added extended warranty was already expired, I have tried to contact them over the email but the lawsuit just respond the same and they infiniti costumer affairs send you with them, they are just trowing the ball so all "warranties" are expired.

Please let us know if you get any information, they just don't want to pay and are using the excuse of the warranty, Thank you
Paola
Nothing they just keep saying the same, please see emails below:


From: #NA KCC LOUM Vehicle Paint Settlement <[email protected]>
Sent: Thursday, July 2, 2020 12:32 PM
To: 'Paola
Subject:RE: Nelson c. Nissan Settlement Administrator

Final Approval was received on December 19, 2019. A copy of the Final Approval Order can be found under the Case Documents tab on the settlement website, www.vehiclepaintsettlement.com.

More information regarding repaint qualifications can be found under FAQ 4 of the settlement website.

Thanks,
Nelson v. Nissan Settlement Administrator
PO Box 43502
Providence, RI 02940-3502



From: Paola
Sent: Thursday, July 02, 2020 1:42 PM
To: #NA KCC LOUM Vehicle Paint Settlement
Subject: Re: Nelson c. Nissan Settlement Administrator

Good afternoon,

The Infiniti Consumer Affairs said the extended warranty has expired on august 2019, they said even the court hasn't decide about the results they are nor responsible of the painting, I've been asking about this before my warranty expired and I was told I needed to contact you.

Please advise
Thank you


Sent from Outlook
From: #NA KCC LOUM Vehicle Paint Settlement <[email protected]>
Sent: Wednesday, July 1, 2020 11:05 AM
To: 'Paola
Subject: RE: Nelson c. Nissan Settlement Administrator

Class Member – Below is an update regarding each Settlement benefit.

Reimbursement: Class Members who have completed a repaint may submit a valid reimbursement claim by the deadline of January 10, 2021. The reimbursement claim form for Nissan owners can be found at https://nissanassist.com/campaigns/rogue-white-paint/. The reimbursement claim form for INFINITI owners can be found at https://www.infinitiassist.com/campaigns/qx56-white-paint/. For updates on your reimbursement form, please contact 800-867-7669 for Nissan and 888-833-3216 for Infiniti.

Vehicle Purchase Program: The deadline for exercising your eligibility in Nissan’s or INFINITI’s Vehicle or Purchase Program was April 30, 2020, which has now passed. The deadline was not extended. However, if COVID-19 prevented your ability to participate in the Vehicle Purchase Program please contact Consumer Affairs directly at (800) NISSAN-1 (or 800-647-7261).

Repaint: The Extended Warranty extends your vehicle’s exterior paint warranty – specifically for paint peeling issues – for four years. The Extended Warranty begins when the standard warranty ends for each class member. For example if your standard warranty ends on January 1, 2018 then the Extended Warranty will begin on January 2, 2018. For more information on how to obtain your repaint under the Extended Warranty refer to FAQ 4 on the settlement website, www.vehiclepaintsettlement.com.

Thanks,
Nelson v. Nissan Settlement Administrator
PO Box 43502
Providence, RI 02940-3502


From: Paola
Sent: Friday, March 20, 2020 11:25 AM
To: #NA KCC LOUM Vehicle Paint Settlement
Subject: Fw: Nelson c. Nissan Settlement Administrator

Good morning,

I contacted my infiniti dealer and told me they are not able to do anything because my paint warranty has expired, they provided me with the infiniti consumer affairs and told me I needed to speak directly with you because they are not able to do nothing because the warranty has expire and that I needed to contact you directly, could yo please advise.

Thank you
 

·
Registered
Joined
·
1 Posts
I si frustrated!! I just purchased my 2019 Q 80 Infiniti in 2020. Already the paint is peeling. I don't know what to do? I took it to the dealership and the shot me down. I am not sure what to do next, please help?!!!
 
21 - 30 of 30 Posts
Top