dinger said:
You should expect grief. I went through hell getting the resonance fix because they said my 7" monitor was the problem, the headliner was entered without a certified tech present, blah blah blah. Finally after giving the GM my letter of complaint they said I was getting the run around due to a lazy tech. I gave them proof my monitor weighed less than their stated max 1.5lbs. They did the resonance fix half a$$. I still have resonance somewhat because for whatever reason they didn't fix the front bow behind the sunroof which I can see is seperated from the roof. I don't know how connected that is to the constant rattle from over the passenger seat in the sunroof shade. I asked for the bracket and they said no it's only for factory dvd's.....I checked with GregV and he said the price was like $500 list and he could get it for like $360 if I remember correctly. Its a $50 part at most and probably cost $3 to make.
So good luck and I hope you get them to provide it, but prepare yourself for "sorry we can't do anything"......