Thread resurrecting because I just bought a set.
Do I also need to buy the Mirror plate brackets or will the existing hardware be fine?
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www.carid.com
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So I bought these tow mirrors (both sides and front brake pads) from CarID.com on Easter Saturday. Got the passenger side mirror and the pads that Wednesday (Apr 20).
No drivers side mirror.
I've had issues in the past with their delivery company (UPS) in this area so I reached out to CarID and they immediately recognized that they made the mistake.
Great, because trying to get something out of UPS is like signing up to be an astronaut (a lot of time and dedication on your part, maybe decades worth).
Problem was "recognized" by them last Wednesday.
A week later: Still no driver's side mirror.
Through Chat, Phone, and Email I have spoke to at least 4 people who are associated with CarID about this.
The standard answer I am getting is "24 to 48 hours" before it will ship.
So best case scenario and they are putting it on the truck right now I can expect to see it this Saturday.
10 days AFTER I was supposed to get it.
At the same 4 day shipping rate I could have made this order 3 times over already.
Not great...........not great.
Well, here we are, MONDAY. No tow mirror. No email. No NOTHING.
Called the toll free number.
Apparently 10:45 Monday morning, like Thursday afternoon at 3pm, is outside CarID's business hours, per the auto recording.
Lady on chat said the manufacturer wanted an additional picture of my perfectly fine Passenger tow mirror to process my request (don't know what that will tell them that the label on the box I sent them last week stating it was 1 box of 1 and 10lbs (weight of one mirror) didn't.
Then she said it would be ANOTHER 24 to 72 HOURS before I hear anything else.
That will put it just under 264 business HOURS I've already calmly waited for this to resolve.
@carid ...................NOT GOOD.
A manager from CarID called me back and let me know that the manufacturer finally acknowledged they made the mistake and that they were shipping me another WHOLE SET of tow mirrors. Apparently, this was the "easiest" way to do this. I offered to send back the passenger mirror I already had, but they said that wasn't necessary.
I checked their website and I have a new order in there for the tow mirrors so it looks like this has been resolved.
I still think this amount of time to resolve it and the lack of timely or informative feedback, much less the difficulty with their phone system, up till today needs to be addressed by them. If this was a part I needed when I ordered it, an almost 3 week delay would be a major issue.
Here's the results
Before:
After:
Extended:
In the last photo I feel like I'm missing some running lights across the roof and two big and shinny diesel stacks in the back.